Refund, Cancellation and Billing Policy
What happens when you pay, change plan, cancel or ask for money back
Template - not legal advice. This document was drafted for Indoria Technologies Private Limited to match how the software actually works. Company details are filled in. Until an advocate has reviewed it, treat it as a draft; Document 28 explains the smallest review that is worth paying for, especially the Digital Personal Data Protection Act 2023 sections, the handling of students under 18, and the limitation of liability.
Effective date: 6 November 2026. This policy applies to paid plans of Indoria Munim offered by Indoria Technologies Private Limited ("Indoria").
1. Plans and billing
- Prices are in Indian rupees. GST is added where applicable, and your tax invoice shows it. Please give your correct GSTIN if you want input tax credit.
- You can see your plan in the product. An administrator of Indoria changes your plan after your payment is received; the change shows immediately.
2. Changing plan
- Upgrade: takes effect at once. You pay the difference for the rest of the period, calculated by the day, or the new plan starts today for its full term.
- Downgrade: takes effect at the end of the paid period. Your data is kept. If you are over the lower plan's limits you can still read, export and edit your existing records; you cannot add new ones until you are within the limit. Features that the lower plan does not include (for Indoria Munim: payroll, manufacturing) are hidden, not deleted, and return when you upgrade.
3. Cancelling
- You can cancel at any time by writing to contact@indoriamunim.in. The plan runs to the end of the paid period and does not renew.
- After the plan ends the account moves to the Free plan, or, if you ask, is closed. Closure follows the retention rules in the Data Retention and Deletion Policy (Document 15): you have 30 days to export your data.
4. Refunds
| Situation | Refund |
|---|---|
| You cancel within 7 days of your first paid purchase and have not used the service materially (the 30-day free trial is the time to try it, so this is for people who bought without trying) | Full refund of the fee (GST refunded as per law) |
| You cancel later in a paid period | No refund for the part already started; no further charge |
| A long outage we caused beyond the Service Level Policy | Service credit as written there |
| You were charged twice or the wrong amount | Refund of the extra amount within 7 working days of confirmation |
| A white-label or custom setup fee | Not refundable once the work has started |
Refunds go back by the method used for payment, within 7 to 10 working days of approval. Credit notes are issued for refunded amounts where a tax invoice was raised.
5. Non-payment
If a payment fails or an invoice is unpaid, we send reminders. After 15 days overdue the account may be limited to the Free plan or suspended. Nothing is deleted for non-payment in the first 30 days of suspension.
6. Disputes
Write to contact@indoriamunim.in within 30 days of the invoice. We reply within 5 working days. Unresolved matters follow the Grievance Procedure (Document 27) and then the dispute clause of your agreement.