Subscription and Billing Terms
How plans, the two products and payment work
Template - not legal advice. This document was written for Indoria Technologies Private Limited to match how the software actually works. Have an advocate in India read it before you rely on it.
Effective date: 6 November 2026. These terms are part of your agreement with Indoria Technologies Private Limited ("Indoria") for Indoria Munim. The Refund, Cancellation and Billing Policy says how cancelling and refunds work.
1. Two products, one subscription each
Indoria Munim is IndoWrite, IndoGrid, IndoSlide, IndoPad, IndoPDF and Indoria Drive. Indoria Munim is the customer, billing and khata software. Indoria Munim is its own product, each with its own website, its own account and its own plan. A customer of Indoria Munim may add the Office apps as an optional Office bundle, for the same people on the same login, at the price shown on the Billing page. The Office bundle lasts as long as Munim plan or free trial it was added to, and continues only if it is renewed together with Munim plan.
A subscription to Indoria Munim does not include Indoria Munim, and a subscription to Indoria Munim does not include the Office apps unless the Office bundle is added.
2. What a plan limits
- Indoria Munim plans are set by storage and are not priced per person. Indoria Munim plans are Shop, Business, Manufacturer and CA partner. Each sets how many people, how many branches, how many bills in a year and how many WhatsApp messages Munim sends in a year, and whether payroll and manufacturing are included. The exact numbers are on the plans page and inside the product under Billing and plan.
- Indoria Munim plans are sold yearly. The Free plan has no time limit and no advertisements.
- Founding-customer prices may be offered to the first businesses on a written offer; they are fixed for the period stated in the offer, then the list price applies.
3. Prices, tax and invoices
- Prices are in Indian rupees. GST is added where it applies and shown on your tax invoice.
- Give your correct GSTIN and billing name when you order. We cannot change a tax invoice after it is issued, except by a credit note and a new invoice as the law allows.
- You receive a tax invoice by email after each payment.
- We will tell you at least 30 days before a price changes for a plan you already pay for. The new price starts at your next renewal.
4. Free trial, payment and renewal
Free trial
- Every organisation can start one free trial of 30 days, for Indoria Munim or for Indoria Munim, from Billing and plan. The Indoria Munim trial gives every feature of the Manufacturer plan; the Indoria Munim trial gives the limits of the Business plan.
- No card or payment detail is taken and nothing is charged when the trial ends.
- When the trial ends the organisation moves to the Free plan. Files and records are kept. Limits of the Free plan apply again, so you may need to remove items or choose a paid plan to add more.
- A trial can be used once for each organisation. We may refuse a trial if the same business or person creates organisations again and again to repeat it.
- If you pay during the trial, the paid period starts on the day you pay and the unused trial days are not added.
Payment and renewal
- Paid plans do not renew by themselves with a hidden charge. About a week before the end of the period we send you a reminder by e-mail; you renew by paying again under Billing and plan in the product. If you do not pay by the end of the period, the account moves to the Free plan.
- You can pay by the methods shown on the invoice. We never ask for your card number or bank password by email, phone or chat. After each payment we e-mail a PDF tax invoice to the owners and administrators of the organisation from no-reply@indoriamunim.in (Indoria Munim) or the Indoria Munim no-reply address. Those addresses do not receive replies; write to contact@indoriamunim.in for help. The same invoice is always available under Billing in the product.
5. Changing plan or product
- Upgrading takes effect at once. You pay the difference for the rest of the period.
- Downgrading takes effect at the end of the paid period. Your data is kept. If you are over the lower limits you can still read, export and edit what exists, but you cannot add more until you are within the limit.
- Removing the Office bundle: when a Munim plan is renewed without the bundle, or when it ends, the Office apps are switched off for that organisation. Your documents, sheets, slides and Drive files are kept and stay available to download.
- Using both products: Indoria Munim accounts are separate. To use both, create an account on each website.
6. If a payment fails
We send reminders. After 15 days overdue the account may be limited to the Free plan or suspended. Nothing is deleted for non-payment in the first 30 days of suspension.
7. Partners and resellers
If you were set up by a CA firm or reseller, they may bill you directly for their services. Their charges are between you and them. Their access is limited to your name, plan and storage use. They cannot open your files, bills or customers unless you share something with them.
8. Apps from Google Play and other stores
The mobile apps use the same account and the same plans. Where a store requires its own billing for subscriptions, the store's terms for payment and refunds also apply to that purchase.
9. Contact
Write to contact@indoriamunim.in. We reply within 5 working days.